Privacy Policy for NeuroCore

NeuroCore respects the privacy of all clients and stakeholders. We are committed to protecting the personal data collected through our professional service operations, website, and digital communications. This Privacy Policy sets out the basis on which we collect and use your personal data in connection with our behavioral support, training, and clinical supervision services.

By engaging our services or using our website, you agree to the collection and handling of your personal data in accordance with this Privacy Policy.

1. Our Commitment to Data Protection

As a provider of behavioral support and developmental services for children (15 months to 16 years of age), we recognize that the data we handle is sensitive and requires the highest level of care. We do not engage in the commercial sale of personal data. All data collected is strictly for the purpose of providing high-quality, individualized clinical care and professional development.

2. What Personal Data Do We Collect?

We collect, utilize, and store various types of data to provide our services and ensure ethical, evidence-based outcomes:

  • Identity Data: Includes names, dates of birth, and ages of clients, as well as the names of parents, guardians, or participating professional and any other information that is neccerssy for clinical analysis.

  • Contact Data: Includes home addresses, school details, email addresses, and telephone numbers necessary for mobile service delivery.

  • Clinical & Developmental Data: Includes assessment results, behavioral support plans, progress notes, and communication profiles necessary for tailoring our support to the individual.

  • Transaction Data: Includes billing information, records of services provided, and payments for clinical sessions or training programs.

  • Professional Data: For our training programs and supervision pathways, we collect professional identifiers, certification status, and training records.

  • Technical Data: Includes IP addresses, browser types, and device information if you interact with our website or digital platforms.

3. How We Collect Personal Data

  • Directly: We collect data during the intake process, through clinical assessments, during sessions at home or school, and via our onboarding documentation.

  • Indirectly: We may receive information from schools, educators, or referring professionals with your explicit, prior consent to ensure cohesive support for the child.

  • Automatically: If you visit our website, we may use standard log files or cookies to improve the effectiveness and usability of our online presence.

4. Why We Collect Your Data

We collect and use your personal data for the following purposes:

  • Service Delivery: To provide evidence-based, neuroaffirming behavioral support and academic consultation.

  • Clinical Integrity: To design and refine personalized support plans, developmental goals, and behavior intervention strategies.

  • Communication: To update families and school teams on progress and coordinate scheduling for home and school-based services.

  • Professional Development: To manage training programs, maintain supervision logs, and verify compliance with international certification standards (BACB, QABA, IBAO).

  • Operations: To administer billing, process payments, and manage service agreements.

5. How We Use and Share Your Data

We share your personal data only when necessary to perform our services:

  • With Your Consent: We will not share clinical information with third parties (such as schools or other health professionals) without your explicit permission.

  • Service Providers: We may share data with secure, professional platforms used for record-keeping, billing, or secure digital communication, ensuring they adhere to high-security standards.

  • Legal Compliance: We may release data if required by law, to protect the safety of a client, or to fulfill regulatory requirements.

6. Data Storage and Security

We design our systems with security and privacy in mind. We use commercially reasonable technical and administrative safeguards to protect your personal data against unauthorized access, destruction, or disclosure. Clinical and personal records are stored securely, with access restricted only to authorized practitioners who need the information to perform their duties.

7. Data Subject Rights

As a client or stakeholder, you have the right to:

  • Access: Request access to the personal data we hold about your child or yourself.

  • Correction: Request amendments to inaccurate or incomplete information.

  • Erasure: Request the deletion of data, subject to legal or professional record-keeping obligations.

  • Withdrawal: Withdraw consent for non-essential communication or marketing activities at any time.

8. Changes to this Policy

As our clinical services evolve, our Privacy Policy may be subject to chnage without any notice